Service Definition ITIL Edition
Service Definition Basic Edition
| Versions available Service Definition is available in the following versions:
Service Definition Basic Edition (free version) The Basic product can be installed in less than 5 minutes, and allows you to create, edit and publish your own documentation. This version is completely free of charge, and is recommended for any organization that is intrerested in publishing their processes and procedures in a web application. It includes most of the functionality of the ITIL edition, but does not include any pre-packaged process documentation.
Service Definition ITIL Edition Service Definition ITIL Edition includes a complete set of process documentation for ITIL best practices, which can be used as a template for your company's own ITIL implementation. The documentation includes Processes (what needs to be done), Procedures (how it needs to be done) and Work Instructions (detailed step-by-step guides) designed for companies that want to implement and follow ITIL-based processes. The ITIL version includes specific documentation for users of popular ITIL-compliant helpdesk products, such as ManageEngine ServiceDesk Plus or Numara Track-It!. These product-specific versions of Service Definition ITIL Edition provide an essential training tool for new employees as well as a guide for implementing basic Incident Management and Change Management processes based on ITIL "best practices".
Service Definition custom versions Service Definition can be customized to to meet the specific requirements of your organization, with enhancements such as Active Directory integration, role-based permissions, multi-language support and other advanced features. For more information, contact us. |
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