Service Definition takes a practical approach to ITIL, providing users with a full set of "Best Practices" documentation that can easily be customized and adapted to suit your organization's requirements.

This intuitive, web-based documention is a valuable source of training materials for new employees, as well as an online reference for IT staff and management.

Designed for any size company no matter what helpdesk software they use, Service Definition truly bridges the gap between the ITIL processes, people and products.
 

Easy-to-install web application
Service Definition can be implemented in minutes, with no post-installation configuration required. As soon as it's installed, employees can access the application using any standard web browser, and administrators can create, edit and publish documentation online.
 

IT best practices "out of the box"
The product includes complete documentation for the following key areas of IT Support:

     - Incident and Request Management
     - Task Management and Work Orders
     - Configuration and Inventory Management
     - Problem Management
     - Change Management

These processes and procedures are written in a clear, didactic style, with intuitive process flowcharts designed to clarify doubts in seconds. Detailed step-by-step instructions will educate and assist support staff every step of the way.
  

Appropriate for users of any Helpdesk system
The out-of-the-box processes and procedures have been designed to help users implement ITIL quickly and easily, with specific step-by-step instructions that will help users not only understand what needs to be done, but how to do it. These practical instructions take into account standard Helpdesk functionality, and are compatible with nearly any Help Desk or ticketing software application in the market. No other ITIL product bridges the gap so well between People, Processes and Products!
  

Highly customizable and easy to use
The standard Service Definition process documentation is the starting point for your own ITIL-based implementation. These processes can easily be adapted to suit your needs; new procedures can be created in minutes, and text can even be copied and pasted from other sources. No prior technical knowledge or training is required.
  

System requirements
Service Definition is a web application that includes its own web service and database. It can be installed in minutes, on any 32-bit Windows XP Professional or Windows 2003 Server computer with a minimum of 1 GB RAM and 5 GB of free space.
  

Product Licensing
The Service Definition product is licensed per installation, for internal use only. The license allows the product to be installed on one specific (named) machine within your corporate network. The documentation provided with the product is copyrighted material which may not be published, delivered or shared with any third parties, but it may be modified and adapted as needed for your company's own internal use. For more information, please see the End User License Agreement.