Service Definition ITIL Edition
Web-based training, documentation
and reference tool, with ITIL
documentation templates.
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Service Definition Basic Edition
Web-based training, documentation
and reference tool, without  ITIL
documentation templates.
Absolutely free!
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Features and functionality

Service Definition takes a practical approach to ITIL, providing users with a full set of "Best Practices" documentation that can easily be customized and adapted to suit your organization's requirements. This intuitive, web-based documention is a valuable source of training materials for new employees, as well as an online reference for IT staff and management.

Easy-to-install web application
Service Definition can be fully implemented in less than 5 minutes. As soon as it's installed, employees can access the application using any standard web browser, and administrators can create, edit and publish documentation instantly.
 

IT best practices "out of the box"
Service Definition ITIL Edition includes complete documentation (Processes, Procedures and step-by-step Work Instructions) for the following key areas of IT service delivery:

     - Incident and Request Management
     - Task Management and Work Orders
     - Configuration and Inventory Management
     - Problem Management
     - Change Management

These processes and procedures are written in a clear, didactic style, with intuitive process flowcharts designed to clarify doubts in seconds. Detailed step-by-step instructions will educate and assist support staff every step of the way.

Highly customizable and easy to use
The standard Service Definition process documentation included with Service Definition ITIL Edition is the starting point for your own ITIL implementation. These "best practice" processes and procedures can easily be adapted to suit your needs. New procedures can be created in minutes, and text can even be copied and pasted from other sources, such as Microsoft Word. No prior technical knowledge or training is required.

Ideal for use in consulting projects
Service Definition was designed to be used by consultants to document their customer's processes. It offers many advantages over Word-based documentation and once the project has completed, the web-based documentation can be published in the customer's site, to be used as a reference guide or for training purposes.
 

Glossary of terms
The practical and easy-to-use glossary is fully customizable and comes with over 100 standard ITIL-based vocabulary definitions.

Helpdesk-specific versions
The out-of-the-box processes and procedures included in Service Definition ITIL Edition have been designed to help any company implement ITIL quickly and easily. Because most companies use a commercial Helpdesk application, several product-specific versions of Service Definition are also available, designed specifically for users of popular applications such as Track-It! or ServiceDesk Plus. No other ITIL product bridges the gap so well between People, Processes and Products!

 
System Requirements
Service Definition is a 100% web application that includes its own web service and database. It can be installed in minutes, on any 32-bit or 64-bit Windows operating system (Windows 2000, Windows XP Professional, Windows Vista, Windows 7, Windows Server 2003, or Windows Server 2008) with a minimum of 1 GB RAM and 1 GB of free space.
 

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